Device Trade-In for Business

Get a 5G phone on us. When you switch. With a new line, select trade-in & Business Unlimited plan.

Taxes & fees apply. New line or device upgrade w/device payment purchase agmt & Business Unlimited Pro plan req’d. Up to $999.99 (iPhone 16 Pro 128GB, Google Pixel 9 Pro 128GB or Samsung Galaxy S24+ 256GB), $929.99 (iPhone 16 Plus 128GB), $829.99 (iPhone 16 128GB) or $799.99 (Pixel 9 128GB or Galaxy S24 128GB) credit, varying by smartphone trade-in, applied to acct over the term of your agmt (up to 36 mos, 0% APR); promo credit ends when eligibility requirements are no longer met. Select biz customers w/6 or more mos of VZ service: credits begin in 1-2 bills. Other biz customers: credits begin 2-3 bills after trade-in is received by VZ. Smartphone trade-in must be received by VZ w/in 90 days & meet program requirements. Credit(s) will be charged back to acct if trade-in is not received within 90 days, differs from appraisal and/or does not meet program requirements. Most trade-in device conditions accepted; exclusions apply. 10-line trade-in limit per order. Cannot be combined with other device offers. Monthly smartphone fee after credit: $0. Limited time offer.

How it works

Save money when you trade in an eligible old business phone or device and get credit toward your next purchase.

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Shop

Shop for a device for a new line or upgrade.

Answer a few questions

Tell us about the device you would like to trade in.

Back up

Be sure to back up your content and clear your data.

Ship

Mail your old device to us within 90 days.

Save

We’ll apply your credit once we receive your device.

Register and trade in.

Benefits

Simple and easy

Save money on your Verizon purchase.

Secure

We follow strict guidelines to make sure all device data has been completely erased.

Sustainable

Recycle your old device and help reduce e-waste, so the environment wins.

how to get started

Stay up to date

Check the status of your trade at any time using the Trade-In Tracker.

FAQs

You can trade in the following devices types from any carrier:

  • Smartphones
  • Tablets
  • Basic phones
  • JETPACK® devices
  • Netbooks

The following types of devices are not accepted for trade-in:

  • Samsung Galaxy® camera
  • Vehicle diagnostics or Delphi Connect
  • Other connected devices (not accepted for machine-to-machine [M2M] devices)

Once we receive your device:

  • You'll receive an email confirmation that your shipping materials have been received
  • The device will be appraised and you'll receive an email with the final appraised value
  • Your credits will begin two to three bills after your device is appraised. Existing Verizon customers may be eligible for instant credits

Note: Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero-landfill policy to keep electronic waste out of landfills.

Visit our Device Trade-In for Business Program Guide to learn how to trade in your device.

Yes. All personal content needs to be removed. Before sending the device:

  • Ensure all personal information, like passwords, locks, and SIM and SD cards, is removed from the device. Refer to your device's Interactive Simulator or the manufacturer's website to follow all steps 
  • Turn off the Find My iPhone® feature
  • All mobile device management (“MDM”) software must be removed. MDM software includes, but is not limited to: Apple® Business Manager, Apple Device Enrollment, Samsung Knox®, MobileIron®, AirWatch®, and similar platforms and apps

If you choose to print your return label online:

  • Securely package your device using bubble wrap or a similar packing material and place it in a box so your trade-in safely reaches us
  • Peel and stick the return label provided on the outside of the box
  • Keep the tracking number for your records
  • Take your package to the carrier listed on the shipping label or contact them for pickup

If you received a trade-in recovery kit:

  • Place your device in the kit
  • Peel and stick the return label provided on the outside of the box
  • Take your package to the carrier listed on the shipping label or contact them for pickup
  • Keep the tracking number for your records.

You check the status or your trade-in submission or reorder shipping materials at any time. You'll need your submission ID and phone number associated with the device trade-in request.

If you haven't shipped the device, you don't have to do anything. Simply don't ship the device and your submission will be canceled.

Devices that have already been shipped can't be returned.

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