Article
How Virtual Hold Technology Helps Customer Satisfaction
Virtual hold technology can improve customer satisfaction and reduce wait times by flexing agent availability to match call demand.
Oct 10, 2025
Article
How to Improve Customer Experience
Organizations looking to learn how to improve customer experience may experiment with KPIs and scalable systems. Here's five excellent ways to revamp CX.
Oct 04, 2025
Article
How to Improve Your IVR System
An IVR system can make customer service more efficient for customers and businesses alike, but only if it's well designed and incorporates best practices.
Oct 01, 2025
Article
What Is Digital Customer Engagement?
Learn what you need to know about building a digital customer engagement strategy to help improve customer experiences.
Oct 01, 2025
Article
What is Call Routing?
Learn what call routing is, how it works, the benefits of call routing, and how the right call routing strategies can enable exceptional business outcomes.
Sep 26, 2025
Article
How Can Businesses Benefit From a Unified Customer Experience?
Discover how customers, agents and your business can all benefit from a unified customer experience.
Sep 26, 2025
Article
7 Benefits of a Help Desk Ticketing System
A help desk ticketing system is a proactive investment in long-term customer satisfaction. Here are seven benefits of a customer service ticket system.
Sep 26, 2025
Article
Big Data and Customer Experience: Balancing Value & Security
Customer data and customer experience are closely intertwined. Learn why managing that data responsibly and securely has never been more important.
Sep 24, 2025
Report
AI for better CX. How brands can crack the code.
We surveyed senior business executives and consumers to find out what kind of impact AI is having on CX. We learned that brands are actively developing CX use cases for AI, and they see it paying off for them in areas such as personalization, customer support and overall customer loyalty. But it's not all good news. Find out what’s working, what isn’t, and how brands can bridge the gap between intention and impact.
Jun 24, 2025